Teams are often charged with achieving success and are given the tools, processes and procedures that assist with the delivery of products and services to clients.  However, quite often the team itself needs some tools and processes that allow it to function effectively as a team.

While the employer and the team focuses on Task 1 i.e. looking after the customer or client, Macrolearn focuses on Task 2 i.e. looking after the needs of the team in order that it can work effectively to deliver customer needs.

Through the use of ‘process consultation’ , Macrolearn  offers techniques and interventions that  allows  teams to consider how they  work with each other  and also how  teams deal with other teams within the organisation or the supply chain. Many delays or breaks in the supply chain can be identified through this approach while the “intangible causes” can be  accepted and addressed in a safe and supportive environment.