Many organisations need to ensure their employees follow process or procedure correctly, particularly in relation to compliance with legislative, professional or industry standards. Macrolearn is involved with a number of compliance related programmes which are delivered on line and in the class room.
Typical compliance training programmes include: processes and procedure to be followed dealing with customer complaints; company policies on ethics and competitive practices; selling products within the financial services industry. Other programmes are created around specific client processes and help employees conduct themselves in the workplace e.g. How to conduct a grievance and discipline interview at ABC Ltd or The performance review documentation and process as used in XYZ Ltd.